Frequently Asked Questions (FAQs)

Ordering

How can I place an order? 

You can place an order directly on our website by browsing our products, adding them to your cart, and completing the checkout process.

Can I cancel or modify my order once it has been placed? 

Once an order is placed, it is sent directly to our warehouse for processing. Therefore, we cannot guarantee any amendments or cancellations. Please ensure all details are correct before confirming your order.

How will I know if my order has been successfully placed? 

You will receive a confirmation email shortly after placing your order. If you do not receive an email, please check your spam/junk folder or contact us at admin@hiromihouse.com.

Shipping

How long does it take for my order to be dispatched? 

Orders are generally dispatched within 1-2 business days. During peak periods, dispatch may take an additional 2-3 business days.

Which shipping carrier do you use? 

We use Australia Post for all orders within Australia and Australia Post International Express for international orders.

Can I track my order? 

Yes, once your order is processed, you will receive an email with your tracking number. You can use this number to track your order on the carrier's website.

What should I do if I haven't received my order? 

If your order has not arrived within the estimated delivery time, please check the tracking information. If there are any issues, contact us at admin@hiromihouse.com for assistance.

Returns and Refunds

What is your return policy?

Please refer to our return policy.

How do I return an item? 

To return an item, please contact us at admin@hiromihouse.com with your order number and the reason for the return. We will provide you with instructions on how to proceed.

How long does it take to process a return? 

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 days.

Products

Are the colors of the products on the website accurate?

We have made every effort to display the colors of our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate.

Can I use your products for commercial purposes? 

Our products are intended for personal use only. Using our products for any commercial purpose without express written permission is prohibited.

Payments

What payment methods do you accept? 

We accept various payment methods including major credit cards and AfterPay.

Is my payment information secure? 

Yes, your payment information is encrypted and secure. We do not store your credit card information.

How do I update my payment information? 

You can update your payment information in your account settings or during the checkout process.

Contact Us

How can I contact Hiromi House? 

You can contact us at admin@hiromihouse.com for any inquiries or support. Our team is here to assist you with any questions or concerns you may have.